Maintenance & Support
At the forefront of our core values, we place service at No 1. A digital signage estate is only serving its purpose, being informative and generating you revenue if it is displaying current, disruptive digital content. At Skratch we operate a system that ensures that your digital estate is functioning 24/365 with a support desk that is dedicated to supporting your business at all times. Ongoing maintenance is key to the long term success and reliability of any digital signage estate.
With remote monitoring systems and comprehensive support & maintenance packages we are able to provide support to our clients globally. From our team of mobile specialist service engineer’s to technical support & a dedicated account manager, our team is committed to ensuring all innovative digital solutions that we provide for our clients are online and being as effective as possible.
We can tailor build service and support packages to cover a range of solutions from a single display to estates of many thousand digital end points. If you have a pre-existing digital estate, we can support with estate surveys, replacement equipment, ongoing maintenance, diagnostics & upgrades. We provide a consultative approach to your needs as we recognise that there isn’t an off-the-shelf solution to every environment.
Technical Support- Helpdesk
Skratch’s Technical Support is on hand 24/7 to support our clients with anything from simple instructions to get their digital back working to diagnosing specialist equipment ready for an engineer call out. Our technical team has over 50 years experience combined and utilise their expertise to ensure all equipment is working and performing to a high standard.
Skratch Helpdesk is a fully automated system that is designed for our clients to report any issues and it be seamlessly be picked up by our team. The client will receive automatic updates throughout to ensure their estate is being taken care of.
Service and Maintenance
Skratch Support and maintenance contracts are designed to keep estates up and running regardless if it’s equipment we have installed or not. Our team of specialists support engineers can be on site within 24 hours response UK and an agreed time frame for Europe and will diagnose issues and advise on what range of equipment might need to be purchased to get everything back working.
Service Engineers are trained to focus on diagnosing a diverse number of issues and understand if on their visit the problem can be solved, that they will endeavour to do so as a first action.
Wherever you are from Telford, Shropshire to Targu, Romania we cover it all.
PPM & SLA’s
Our PPM and SLA contracts are client specific and are tailor made to ensure that our clients are receiving the best possible service. Pre-Preventative maintenance visits are designed to clean and maintain the digital estates that we manage. Skratch in house engineers ensure that our clients are getting the best from us as a business.
Our Service Level agreements on the same page designed to service our clients digital equipment on an agreed basis if any issues arise. We will organise remote technical support and anything that can’t be solved, engineer’s will be sent to site within an agreed time period.
All our service agreements are tailor made for our clients needs and are always achieved by our team